Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all users and is part of the Terms of Service. It covers Supporter purchases, including memberships used for the Gunterverse for Roblox extension, Supporter gifts, event sponsorships and badger sponsorships on Gunterverse. The extension offers free previews. Full access is included with active Supporter membership, and one permanent perk credit can unlock the extension separately.

How Supporter is billed

Supporter and Developer are available monthly, quarterly or permanently. Monthly and quarterly card plans are recurring subscriptions and renew automatically until cancelled. Monthly Robux plans renew through Roblox subscriptions. Quarterly Robux plans are one-time three-month purchases and must be bought again manually. Permanent access is a one-time purchase and does not renew.

Cancellations

You can cancel a card subscription from the Supporter page by choosing Manage or cancel card subscription. Monthly Robux subscriptions must be cancelled through Roblox. Cancellation stops the next renewal; access remains active until the end of the period already paid for. Quarterly Robux and permanent plans do not renew and need no cancellation.

Stopping use of Gunterverse or deleting an account does not automatically cancel a Stripe or Roblox subscription.

Disconnecting a browser or removing the Roblox extension does not cancel a subscription either. Use the payment provider's cancellation option described above.

Refunds

For eligible card purchases processed through Stripe, we may offer a partial or full refund within the first 7 days of your purchase, at our sole discretion. If 7 days have passed since your purchase, you will not receive a refund.

Robux purchases are final and non-refundable. Gunterverse cannot refund anything purchased through Robux, including Supporter, Supporter gifts, event sponsorships and badger sponsorships.

A refund will only be considered if all of the following are true:

• The request is made within 7 days of the original purchase.
• The purchase was processed through Stripe, not Robux.
• You provide a valid receipt or proof of purchase, including the order or payment reference from Stripe.
• You provide a clear reason for the request.

All refunds are granted at our sole discretion. Cancelling a subscription is not a refund request and does not refund the current paid period.

Gifts

Supporter can be gifted monthly, quarterly or permanently. The purchaser owns and controls any recurring subscription; the recipient cannot access the purchaser's billing portal. Cancelling a recurring gift ends the recipient's access after the paid period.

A Supporter gift paid by card may be refunded within the 7-day window only if it has not yet been applied to the recipient's account. Once access has been granted, the purchase is non-refundable. Refunds for eligible card gifts are issued to the original purchaser.

Supporter gifts purchased through Robux are final and cannot be refunded.

API developer access

Developer access follows the same monthly, quarterly and permanent billing rules as Supporter. Every Developer plan includes Supporter for the same active period.

Purchases made by card may be refunded within the same 7-day window that applies to Supporter, provided the account has not made substantial use of the developer tier. This means the account has not made a significant volume of developer API requests. Developer access purchased with Robux is final and cannot be refunded.

Because Developer includes Supporter, expiry or an approved refund also removes the Supporter status supplied by that Developer plan. A separate active or permanent Supporter purchase remains untouched.

Sponsorships

Event sponsorships and badger sponsorships purchased through Robux are final and non-refundable, whether the sponsorship is live immediately or queued to begin after an existing sponsorship ends.

Banner ads

Side-rail banner ads purchased through Robux are final and non-refundable. This includes banners that are never approved and banners that are suspended part-way through their run, whether the suspension follows a report or a moderator's own review.

The period you buy runs from the moment payment completes, not from the moment a banner is approved, so time spent waiting for review counts against the booking. Banner artwork is checked for the required 160x600 size before you are taken to checkout, so a banner cannot be paid for at a size that will not run.

Chargebacks

Disputing or charging back a purchase instead of contacting us will result in permanent termination and a blacklist from using Gunterverse services, and no refund will be given. If you have a problem with a purchase, please reach out to us first.

Payment processing

Card payments are processed by Stripe and are subject to Stripe's terms. Robux purchases are processed through Roblox and are subject to Roblox's terms and systems. We do not store your full payment details.

How to request a refund

To begin a refund request for an eligible Stripe card purchase, reach out through our community channels with your Roblox username, the reason for your request and a receipt or order reference from Stripe. We require a Stripe receipt and order reference to process any refund. Robux purchases cannot be refunded.